Your data and privacy

What stays on your device

Journal entries never leave the device you wrote them on. They are not uploaded, not synced, and not visible to anyone else in your household.

What is stored for the household

Your tasks, calendar, members, meal plans, documents and pocket money — because a shared household plan does not work if it only exists on one phone.

Safe Space voice notes are stored too. If you say a Safe Space note instead of typing it, the recording is uploaded and kept with the note on our servers. Only you can play it until you share the note, and then only the grown-up you shared it with can play it as well. Removing the voice note, or deleting the note, deletes the recording.

When you talk instead of type

Dictating — “Speak it” in Magic Add, a house note, a Safe Space voice note — uses your phone’s own speech recogniser: Apple’s on an iPhone or iPad, and usually Google’s on Android. Depending on your phone and its settings, it may turn your speech into words on the phone or on that company’s servers. Equal House receives the words it hears (and, for a Safe Space voice note, the recording).

When you use the AI features

Bric, Magic Add, forwarded emails, reading an invitation or a rota from a photo, a note on your meal plan, gift ideas and Safe Space’s talking points use AI. What the feature needs — your question, the text or photo, the topic — goes to Amazon Bedrock, which processes it in the UK and the EU. A Safe Space recording never does. Your household’s information itself is stored with Amazon Web Services in London.

An assistant you connect yourself, such as Claude, works differently: its own company runs it, under its own terms — see connecting other tools.

Children

Children have no accounts, no email addresses and no passwords. Their profile belongs to your household and is controlled by the adults in it. They sign in with a picture code on a device you have approved — see how children sign in.

Each job on a child’s board gets a picture chosen from its words. To add pictures for the jobs families actually set, our team can see job wordings that at least three different households use — just the words, with nothing to say which household, child or day they came from.

Usage data and crash reports

More → Settings → Share usage data is one switch over both of the technical reports Equal House can send to Google:

• Usage data — which screens get opened, which features get used, and counts of things like tasks completed. Never names, titles, notes or anything you typed.
• Crash reports — when the app breaks, the technical details of the failure, plus your device model, operating system version, language, how much memory was free, and the screen you were on.

Both are on when you install the app. Turn the switch off and nothing is sent. When a child signs in to Kid Zone, reporting is switched off for their session.

While the switch is on, the app also tells our own servers which version of Equal House you have and which version of your phone’s operating system — never the phone’s model — so that when you report a problem we can tell whether your version has the fix. Our servers also note when each member of the household last used the app; that is part of running the service, so it is kept whatever the switch says. Both are deleted with your account or your household.

Getting a copy

More → Settings → Request my data.

Deleting everything

More → Settings → Delete my account & data — see deleting your account.

The full policy

Our privacy policy is the complete version, and the terms sit alongside it.