How can we help?
We're a small team and we read every message. Whatever you need a hand with — a question, a problem, or feedback — here's the quickest way to reach us.
Email our team
The best way to get help. Tell us what's going on and we'll get you sorted — we usually reply within 1–2 working days (Mon–Fri).
Browse the FAQ
How the Fairness Score works, whether children need accounts, the planners, pocket money, privacy and pricing.
Read the FAQ 🔧Fix a problem
Most hiccups clear up in a moment — see the quick checklist below, then email us if it persists.
Troubleshooting 🔒Your account & data
Export or permanently delete your account and data, and read exactly what we do (and don’t) collect.
Manage your dataSomething not working?
Run through these first — they clear up most issues in a minute.
- 1
Make sure you're on the latest version — update Equal House from the App Store or Google Play.
- 2
Fully close the app and reopen it (swipe it away from your recent apps, then relaunch).
- 3
Check your internet connection — Equal House syncs your family in real time.
- 4
Signed in on more than one device? Pull down to refresh so everyone sees the same thing.
Still stuck? Email us and include a few details so we can help faster:
- • Your device (e.g. iPhone 15 on iOS 18, or Pixel 8 on Android 14)
- • The app version — find it in More → Settings → About
- • What you were doing, and what you expected to happen
Share the home. Lighten the load.
Join the families using Equal House to split chores, childcare and the mental load fairly — and finally feel like a team again.
Free to start · No ads · Your family's data stays yours.