Terms of Service

Welcome to Equal House. By downloading, accessing or using our app or website (the "Service"), you agree to these Terms of Service. If you don't agree, please don't use the Service.

Using the Service

You must be at least 18 years old to create an account and manage a household. You are responsible for the members you add, including managed profiles for children, and for the content you create. Use the Service only for lawful, personal, family purposes.

Your household and members

An adult account owner sets up a household and may invite others. Children's profiles are managed by adults and have no independent login. The account owner is responsible for ensuring everyone in the household understands how their information is used.

Subscriptions and billing

• Equal House offers a free plan (with a rolling 3-day planning horizon) and a paid Equal House Pro subscription, charged per household at £2.99 per month or £29.90 per year.
• There is no automatic free trial: Pro is never started for you and then charged. Pro subscriptions renew automatically at the then-current price until cancelled. A promotional code can give a household a period of Pro for free, as set out under "Promotional codes" below; that period is not a subscription and never turns into one.
• You subscribe inside the Equal House app: on iPhone and iPad you buy through the App Store, and on Android it opens secure Stripe Checkout in your browser. Manage, change or cancel your subscription anytime from the app.
• Except where required by law, payments are non-refundable.

Promotional codes

We sometimes offer codes that give a household a period of Equal House Pro for free. Where a code is offered, its full conditions are published with it. For every code:

• Codes are optional. You never need one to use Equal House or to subscribe.
• A code can be used once per household, once per person and once per email address — not twice, even in a different household.
• A free period starts when the code is applied: when you sign in to the app with the email address you claimed it with, or when you enter it in the app where the app allows that. It ends on the date the app shows, and your household then goes back to the free plan unless you choose to subscribe. Nothing you have added is deleted when it ends.
• A code never turns into a paid subscription, needs no card and takes no payment.
• A free period is not refundable, cannot be exchanged for money and cannot be moved to another household. If your household already pays for Pro, it runs alongside your subscription and does not pause, extend or refund it.
• Each code's closing date, and any limit on how many households can claim it, are stated where it is offered. We can refuse or cancel a claim that breaks a code's conditions, for example a second claim by the same person. A code only closes before its closing date if every place is taken or for reasons outside our control, and a free period that has already started is not taken away.

AI-assisted features

Some features use AI to suggest events, chores, meals or gifts. These suggestions are advisory only and may be inaccurate. You are responsible for reviewing and confirming them before they take effect. Equal House does not provide nutritional, financial, medical or legal advice.

Bric, the assistant built into the app, is part of Equal House Pro. Bric can read your household's own information and can propose changes to it — but a proposal is not a change: an adult in your household has to approve each one before it is added, moved or marked done. The one exception is the household shopping list: when someone asks Bric to add something to it, he adds it straight away. Bric can be wrong, and can misunderstand what you asked, so please read a suggestion before you approve it rather than after.

Every AI-assisted feature — Bric, Magic Add, reading a forwarded email, an invitation or a rota, a meal plan shaped by your note, gift ideas and Safe Space's talking points — has a monthly allowance for each household, so that one household cannot exhaust the service for everyone. The free plan's allowances are smaller than Pro's, and the current figures are in our help centre. Some features also have a daily limit, starting one feature many times in a single minute may be refused, and there is an overall monthly limit on what a household's AI use can cost. If you reach a limit, the feature stops or falls back to its standard version until it resets, and the rest of Equal House carries on working as normal. Monthly allowances reset at the start of each calendar month, UK time. We may adjust the allowances, and we may change or withdraw AI-assisted features, where that is necessary to keep the service running or affordable.

If you connect an outside AI assistant to your household (see the connector), that assistant is operated by a separate company under its own terms and privacy policy, not ours. You are responsible for choosing which assistant to connect and for the instructions you give it, and you can disconnect it at any time.

Recipes, dietary labels and nutrition

Recipes in the app and on our website are written for home cooking and are provided for general guidance. Their dietary and allergen labels — such as vegetarian, vegan, gluten free, dairy free and contains nuts — are worked out automatically from each recipe’s list of ingredients. Nutrition figures and costs are estimates. None of these has been checked against the particular products you buy, which can differ between brands and change over time, and recipes do not show “may contain” warnings.

Treat every label as a guide only. You are responsible for checking the ingredients and allergen information on the products you use, and for deciding whether a recipe is suitable for you and everyone you cook for — especially anyone with a food allergy, intolerance, coeliac disease or a medical diet. A recipe without a label is not a promise that it is free of anything. If you spot a label that looks wrong, please tell us at hello@equal.house.

Messages we send you

We send you messages that are part of the service — reminders you have set up, notifications about your household's activity, and occasional notices about your account, your subscription or important changes to Equal House. These are not marketing, and they are how the app works.

Product news and offers. We may also occasionally send grown-ups a notification about new features, changes to Equal House or an offer from us — never to children. If you would rather not receive these, email us and we will stop them for your account; that will not switch off the reminders and household notifications you have asked for. Turning off notifications for Equal House in your phone's settings stops everything, including those. See our privacy policy for how we handle this.

Pocket money

The pocket-money feature is a simple record-keeping tool. Balances are credited when a child completes an approved chore and adjusted when you record a pay-out. Equal House does not hold, transfer or process any real money, and is not a payment or banking service.

Acceptable use

Don't misuse the Service: no attempting to disrupt or reverse-engineer it, no unlawful or infringing content, and no using it to harm others. We may suspend or terminate accounts that violate these terms.

Your content

You keep ownership of the content you create. You grant us a limited licence to host and process it solely to operate the Service for you and your household.

Disclaimers and liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Equal House is not liable for indirect, incidental or consequential damages, or for any household decisions made using the app. Nothing in these terms limits liability that cannot lawfully be limited.

Changes

We may update these terms from time to time. We'll revise the "last updated" date and, for material changes, notify you in the app. Continued use means you accept the updated terms.

Contact us

Questions about these terms? Email hello@equal.house.

Who we are

Equal House is a trading name of B-Squared IT Consulting Ltd, a company registered in England and Wales, company number 16663585, registered office 196 Noak Hill Road, Billericay, England, CM12 9UX. B-Squared IT Consulting Ltd is the provider of the Service and the promoter of any promotional code we offer. You can reach us at hello@equal.house.